Similarly, on Mac, the icons will be gray. More information about these Problem File Notifications can be found here. brings up a window that shows files that could not sync and a short description of why the sync failed. This also indicates if there are syncing errors. Right clicking on the Box icon in the system tray will bring up a menu. On Windows, files have gray icons that indicate unsuccessful syncing. More information about why this is occurring can be found by looking at the problem file notifications. Gray icons in the Box Sync folder indicate that a file has failed to sync. Some of my files failed to sync and have gray icons However, if Box Sync is enabled for some items, any new items will not be marked for Sync by default. If Sync is enabled for all items, any new items will be marked for Sync by default. One thing to note is that folders can have Sync enabled for "all items" or "some items." To see this, hover your mouse over the Sync icon on the Box web app. Your coworker will also need to mark the folder for Sync on their account in order for changes to appear in their Box Sync folder. If you are able to see changes in your Box Sync folder and on the Box web app, the next step is for your coworker to check their Box Sync setup following the same process.ĥ. Do changes on the Box web app appear in your Box Sync folder? If not, make sure the parent folder is marked for Sync.Ĥ. Do your changes in Box Sync show up in the web app? If not, make sure Box Sync is running and you are logged in.ģ.
Does your Box Sync folder look "healthy" based on the three criteria above?Ģ. In this situation, it is good to isolate the problem: Is this a problem with one of the computers or both? Is this a problem with uploads, downloads or both?ġ. I add files to my Box Sync folder, but my coworker can't see them More information about marking content for Sync can be found here. In this case, the first thing to check is that your folders are "marked for Sync" by going to Box on the web. I see a Box Sync folder on my computer, but it's empty
If the icon is not there, but you are certain Box sync is installed, try restarting your computer as Box sync should launch shortly after you log in. Plus, let multiple people co-author documents simultaneously while in desktop productivity suites like. Easily create and collaborate on files directly from your desktop. If the Box icon is gray, you are not logged into Box Sync. Box Drive works with all your desktop apps so you can access files from Microsoft Office 365, Adobe, and more, directly from Box Drive. The Box icon will appear in the system tray (colored blue) to indicate that Box Sync is running and you are logged in.If there are gray icons, there was an error syncing that item. If there are orange icons, the sync is in progress. On Windows, if there are no icons, you may be logged out of Box Sync. Files and folders have blue check mark icons that indicate successful syncing (blue circle with white check on Mac).If the Box Sync folder is not here, make sure you have Box Sync installed. The Box Sync shortcut appears in the Favorites/Quick access navigation section of File Explorer.
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